Only 28.5% of insurance clients report positive experiences after the sale, and one bad interaction sends 32% running to competitors. Your onboarding process is not just paperwork - it is the difference between a lifelong client and a one-year churn statistic.
Top agencies keep 95% of clients while average ones lose 16% annually. The difference is not complicated or expensive - agencies miss these simple retention tactics that build loyalty worth millions.
When 75% of insurance customers would switch carriers for more convenient service and 28% leave due to poor experience alone, agencies cannot ignore what modern clients expect - instant responses, digital self-service, and personalized attention all at once.
While 49% of Gen Z feel anxious about phone calls and 28% switch insurers after one bad digital experience, most agencies still operate like it is 1995. Here is how to serve digital-native customers without losing the human touch that still matters.
